Terms

Terms and Conditions

Last updated: 21/09/2025

These Terms and Conditions govern your use of januarylight.com and any purchases made through our store. By accessing or using our site, you agree to these terms.

1. General Terms
By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. The most recent version will always be available on our website.
Your continued use of our site constitutes acceptance of any changes.

2. Orders & Payment
By placing an order, you confirm that all information provided (billing, shipping, contact details) is accurate.
After placing an order, you will receive an email confirmation. This does not mean your order has been accepted—only that we have received your request.
We reserve the right to refuse or cancel any order, including suspected fraudulent transactions or pricing errors. If your order is canceled, you will receive a full refund.
All prices are listed in EUR (€) unless stated otherwise and are subject to change without notice.
Payments must be made through the secure payment methods provided at checkout.

3. Shipping & Delivery
Orders are processed within 5 business days and typically delivered within up to 2 weeks.
Free shipping is available for orders over €100.
We are not responsible for delays caused by carriers, customs processing, or other factors beyond our control.
Customers are responsible for any customs duties and import taxes on international orders.
For full details, see our [Shipping Policy].

4. Returns & Refunds
Items must be returned within 5 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Items marked as final sale, personalized, or custom-made are not eligible for returns.

How to Initiate a Return:
Contact us at clohes@clohes.com with your order number and reason for return.
We will provide you with a return authorization and further instructions.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item, defective product).
We recommend using a trackable shipping method to ensure we receive your return.

Refund Process:
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5 business days to your original payment method.
Shipping fees are non-refundable, except in cases where we made an error.

Late or Missing Refunds:
If you haven’t received a refund yet, please check with your bank or payment provider as processing times may vary.
If more than 15 business days have passed since approval, contact us at januarylight@januarylight.com.

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, please email us at januarylight@januarylight.com.

Non-Returnable Items:
The following items are non-returnable and non-refundable:

• Final sale or clearance items
• Personalized or custom-made items
• Underwear, swimwear, or intimate apparel (for hygiene reasons)
• Items that have been worn, washed, or altered
• Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

For any questions regarding returns and refunds, please contact us at januarylight@januarylight.com.

5. Intellectual Property
All content on this site (including images, logos, and designs) is the property of Clohes and is protected by copyright laws. Unauthorized reproduction, distribution, or use of our content is prohibited. We reserve all rights.

6. Liability & Disclaimers
We strive to provide accurate and up-to-date information but cannot guarantee the absence of errors.
We are not responsible for issues arising from external links or third-party services integrated into our website.
Users agree to use our website lawfully and not engage in fraudulent activities.

7. Data Protection & Privacy
Personal data collected on this website is processed in accordance with our [Privacy Policy].
We comply with applicable data protection laws, including GDPR (General Data Protection Regulation) in the EU.
For data-related inquiries, contact us at januarylight@januarylight.com.

8. Cookies
This website uses cookies to enhance user experience. By continuing to browse, you agree to our use of cookies as outlined in our [Privacy Policy].

9. Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of Iceland, and any disputes will be resolved in the courts of Iceland.