Privacy

Privacy Policy

Last updated: 21/09/2025

This Privacy Policy describes how clohes (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from clohes.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

0. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

1. How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2. What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

3. Information we collect directly from you
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

4. Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

5. Information we obtain from third parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
• Marketing and analytics providers, including cookies and tracking technologies that help us improve the Site and measure advertising effectiveness.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

6. How we use your personal information
We use your personal information for the following purposes:
• Providing Products and Services: To process payments, fulfill orders, send transaction notifications, create and manage accounts, arrange shipping, facilitate returns, and enable site features.
• Marketing and Advertising: To send promotional emails, advertisements, or tailored offers. You may opt out of marketing communications at any time.
• Security and Fraud Prevention: To detect, investigate, or prevent fraudulent, illegal, or malicious activity.
• Customer Support and Service Improvement: To respond to inquiries, provide support, and improve our Services.

7. Cookies
We use cookies and tracking technologies to enhance your experience on our Site. For specific information about Shopify-related cookies, see Shopify’s Cookie Policy.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact functionality on our Site.

8. How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for the following purposes:
• With service providers who assist in processing orders, payments, and shipping.
• With business and marketing partners to deliver targeted advertisements and promotions.
• With law enforcement or authorities when required by law, for fraud prevention, or to protect our business.

We do not sell or share your personal information beyond what is necessary to operate our business.

9. Third-party website and links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their policies before providing personal information.

10. Children's data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe we have collected a child’s data, please contact us to request its deletion.

11. Security and retention of your information
We take appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

We retain personal information as long as necessary to fulfill our Services, comply with legal obligations, resolve disputes, or enforce policies.

12. Your rights
Depending on your location, you may have rights regarding your personal information, including:
• Right to Access – Request details on the personal data we hold about you.
• Right to Delete – Request that we delete your personal data.
• Right to Correct – Request corrections to inaccurate information.
• Right to Opt-Out – Restrict the sale or sharing of your personal data for targeted advertising.
• Managing Communication Preferences – Unsubscribe from marketing emails via the opt-out link in our emails.

To exercise your rights, contact us at januarylight@januarylight.com.

13. Complaints
If you have concerns about how we process your data, you may contact us at januarylight@januarylight.com. Depending on your jurisdiction, you may also have the right to file a complaint with a data protection authority.

14. International users
Your personal data may be transferred, stored, and processed outside your home country. If we transfer personal data out of the EU/EEA, we follow GDPR-approved transfer mechanisms such as Standard Contractual Clauses.

For the purpose of applicable data protection laws, we operate as the data controller of your personal information.